Joseph Ulmer
Washington, NJ | (570) 431-9834 | josephulmer@proton.me |https://www.joeulmer.net
SUMMARY
Cybersecurity professional enthusiastically pursuing certifications to move up in the industry. 10+ years of Social Services/Customer Service/Management experience.
EDUCATION
Master of Science – Teaching Learning & Curriculum
Drexel University – 2018
Bachelor of Arts – Sociology
East Stroudsburg University of Pennsylvania – 2012
- Alpha Kappa Delta (ΑΚΔ) International Sociology Honors Society
- Cum Laude
RELEVANT SKILLSET
Certifications: CompTIA A+, CompTIA Network+, Security + CompTIA CySA+
Skills: Elastic SIEM, Perchybana SIEM, SIEM Triage, PC/Laptop Hardware, SOHO Networking, Mesh Networks, Mobile Device Troubleshooting, PC Troubleshooting, Network Troubleshooting, Network and Hardware Security, Windows 10+, Linux, MacOS, Android/IOS, SaaS (Microsoft 365, One Drive, Google Suite), Virtual Machine Home Lab (Linux), AWS Cloud Server
Soft Skills: Self Directed, Customer Service Expert, Team Builder, Management Experience, Ethical, Self-Motivated, Continuing Education
EMPLOYMENT
ConnectWise | Security Analyst I | October 2025-Present
Working in on the SIEM team to analyze hundreds of alert types and threats daily. Prioritizing high priority alerts with thorough investigations using Elastic. Working with a team to correctly push alerts toward the correct actions. Consistently learning about new threats, new intelligence and methods adversaries use to infiltrate enterprise environments.
Connectwise | Help Desk Technician I | October 2024 – October 2025
Working directly with Partner MSP’s and clients to troubleshoot a variety of ecosystems. Remotely accessing user’s PC’s, server environments, etc. Working with a variety of devices including Windows 11, Windows 10, MacOS, and Linux, as well as peripheral devices such as printers, scanners, fax machines etc. Helping users navigate and install windows Office products, utilizing Azure and Entra for account management and security.
Delaware Valley Skilled Nursing & Rehabilitation | Director of Social Services | December 2022 – March 2024
Case Managed up to 70 patients, leading team meetings with their families to review treatment, and the care planning process. Worked out challenges families were having. Experience with medical records, putting together admission and discharge paperwork as well as submitting insurance updates. Referred residents to outpatient services. Worked on basic IT troubleshooting, including printers, PC’s networking, phone systems, and cable television.